Q: When will my order ship?
A: Orders are typically processed and shipped with 48 hours. Orders placed on Friday and over the weekend will typically ship on Monday.
Q: Where is my tracking information?
A: Once your order has been packaged and a shipping label has been created, you will receive an email with tracking information.
Q: I placed an order but how can I get you a copy of my ID / Permit?
A: Once you get an order confirmation and you live in a state that requires a permit and ID for shipping, just take a picture and reply to the email with your confirmation and attach the pictures.
Q: Do you ship to a PO Box?
A: No, we do not ship to a PO box. If you placed an order with a PO Box it will be held until you are able to provide a residential address.
Q: Do you ship outside the U.S?
A: No, we do not.
Q: Will you ship to Chicago?
A: No, we cannot ship to the city of Chicago.
Q: I received my package, but it is damaged, and I am missing product. What do I do?
A: Take pictures of the damage to the packaging and contents inside and then contact us through the firstname.lastname@example.org email. We will initiate a claim with UPS.
Q: I placed two separate orders on the same day, can they be combined?
A: Yes, we will combine the orders and ship them together.
Q: Is the “XX Product” in stock?
A: Our website inventory is up to date and accurate. Unless the product says “Out Of Stock,” it is stock and ready to be ordered.