Q: When will my order ship?
A: UPDATED 10/6/23: Orders are processed every day. We have implemented a new system that will allow us ship orders faster. Orders can be shipped as fast as 24 hours after being placed but may take up to 48 hours. Once your order is ready to ship then you will get an email with tracking information.
Q: Where is my tracking information?
A: Once your order has been packaged and a shipping label has been created, you will receive an email with tracking information. We also use a second warehouse to fill orders and those tracking numbers will be sent in a separate email. Tracking information can take up to 24 hours after an order has shipped to be provided
Q: I placed an order but how can I get you a copy of my ID / Permit?
A: Once you get an order confirmation and you live in a state that requires a permit and ID for shipping, just take a picture and reply to the email with your confirmation and attach the pictures.
Q: Do you ship to a PO Box?
A: No, we do not ship to a PO box. If you placed an order with a PO Box it will be held until you are able to provide a residential address.
Q: Do you ship to California?
A: Yes, we do. But only to Type 01, 07 & 10 FFL's. YOU must have the FFL that you chose email over a copy of their FFL. The order will not ship until you do so.
Q: Do you ship outside the U.S?
A: No, we do not.
Q: Will you ship to Chicago?
A: UPDATE 10/2023: Yes, we can ship to Chicago with a valid FOID card.
Q: I received my package, but it is damaged, and I am missing product. What do I do?
A: Take pictures of the damage to the packaging and contents inside and then contact us through the firstname.lastname@example.org email. We will initiate a claim with UPS.
Q: I placed two separate orders on the same day, can they be combined?
A: Yes, we will combine the orders and ship them together.
Q: Is the “XX Product” in stock?
A: Our website inventory is up to date and accurate. Unless the product says “Out Of Stock,” it is stock and ready to be ordered.
Q: Where are you Located?
A: Our office is located in CT.