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Frequently Asked Questions

Q:   When will my order ship? 

A:  Orders are typically processed and shipped within 48 business hours, but can take longer. Orders placed on Friday and over the weekend will typically ship on Monday


Q:  Where is my tracking information?

A:  Once your order has been packaged and a shipping label has been created, you will receive an email with tracking information. We also use a second warehouse to fill orders and those tracking numbers will be sent in a separate email.  Tracking information can take up to 24 hours after an order has shipped to be provided


Q:  I placed an order but how can I get you a copy of my ID / Permit?

A:  Once you get an order confirmation and you live in a state that requires a permit and ID for shipping, just take a picture and reply to the email with your confirmation and attach the pictures.


Q:  Do you ship to a PO Box?

A:  No, we do not ship to a PO box.  If you placed an order with a PO Box it will be held until you are able to provide a residential address.


Q:  Do you ship outside the U.S?

A:  No, we do not.


Q:  Will you ship to Chicago?

A:  No, we cannot ship to the city of Chicago or any zip code located in Cook County, IL.


Q:  I received my package, but it is damaged, and I am missing product.  What do I do?

A:  Take pictures of the damage to the packaging and contents inside and then contact us through the email.  We will initiate a claim with UPS.


Q:  I placed two separate orders on the same day, can they be combined?

A:  Yes, we will combine the orders and ship them together.


Q:  Is the “XX Product” in stock?

A:  Our website inventory is up to date and accurate.  Unless the product says “Out Of Stock,” it is stock and ready to be ordered.