Q: When will my order ship?
A: UPDATED 01/10/24: Orders are processed every day. Orders can be shipped as fast as 24 hours after being placed but may take up to 5 days based on volume. We are constantly working to improve our process. Once your order is ready to ship then you will get an email with tracking information.
Q: Where is my tracking information?
A: Once your order has been packaged and a shipping label has been created, you will receive an email with tracking information. We also use a second warehouse to fill orders and those tracking numbers will be sent in a separate email. Tracking information can take up to 24 hours after an order has shipped to be provided
Q: I placed an order but how can I get you a copy of my ID / Permit?
A: Once you get an order confirmation and you live in a state that requires a permit and ID for shipping, just take a picture and reply to the email with your confirmation and attach the pictures.
Q: Do you ship to a PO Box?
A: No, we do not ship to a PO box. If you placed an order with a PO Box it will be held until you are able to provide a residential address.
Q: Do you ship to California?
A: Yes, we do. But only to Type 01, 07 & 10 FFL's. YOU must have the FFL that you chose email over a copy of their FFL. The order will not ship until you do so.
Q: Do you ship outside the U.S?
A: No, we do not.
Q: Will you ship to Chicago?
A: UPDATE 10/2023: Yes, we can ship to Chicago with a valid FOID card.
Q: I received my package, but it is damaged, and I am missing product. What do I do?
A: Take pictures of the damage to the packaging and contents inside and then contact us through the info@clarkarmory.com email. We will initiate a claim with UPS.
Q: I placed two separate orders on the same day, can they be combined?
A: Yes, we will combine the orders and ship them together.
Q: Is the “XX Product” in stock?
A: We have updated our site to include products at a second warehouse and some of the time a product will go out of stock before the order can be processed between placing and shipping. In that case we will offer a replacement item of equal or higher value.
Q: Where are you Located?
A: Our office is located in CT.